Shipping & Returns

Shipping Policy

Where we ship: We currently ship to addresses in the United States.

Processing time: Orders are processed within 1 to 3 business days (excluding weekends and holidays) after payment is confirmed.

Delivery estimate: Once shipped, orders usually arrive within 3 to 7 business days. Delivery times can vary during busy holiday periods.

Shipping cost: Shipping is free on all orders.

Order tracking: When your order ships, you will receive an email with a tracking number.

Lost or damaged orders: If your order arrives damaged or does not arrive, email yoursstoremb@gmail.com and we will arrange a replacement or refund.

Refund & Return Policy

You have 30 calendar days from the day you receive your order to request a return. Items must be unused, in their original condition and packaging.

How to return: Email yoursstoremb@gmail.com with your order number. We reply within 2 business days with return instructions and the return address.

Refunds: After we receive and inspect the returned item, we refund the original payment method. Refunds usually appear within 5 to 10 business days, depending on your card issuer.

Return shipping: The customer pays the cost of returning the item, unless it arrived damaged or was not what you ordered.

Damaged or incorrect items: Email us photos within 30 days and we will send a replacement or refund, with no return needed.

Contact

Email: yoursstoremb@gmail.com
Support hours: Monday to Friday, 09:00 to 18:00 (GMT+3). We reply within 2 business days.